Payment Policy

Last Updated: March 8, 2025

This Payment Policy outlines the payment methods accepted by AMY SCENT LLC and important information about processing payments for your orders.

Accepted Payment Methods

We accept the following payment methods exclusively through Shopify Payments:

  • Credit Cards:
    • Visa
    • Mastercard
    • American Express
    • Discover
  • Shop Pay: Shopify's accelerated checkout for faster, secure payments

Note: We do not accept cash, checks, money orders, bank transfers, PayPal, or cryptocurrency at this time.

Payment Security

Your payment security is our top priority:

  • All payments are processed through Shopify Payments, a PCI-compliant payment gateway
  • We use SSL encryption to protect your financial information
  • Credit card information is never stored on our servers
  • All transactions are monitored for fraudulent activity
  • We comply with Payment Card Industry Data Security Standards (PCI DSS)

Payment Processing

When Payment is Charged

Your credit card will be charged immediately upon order confirmation. This ensures:

  • Product availability is secured for your order
  • Faster order processing and shipping
  • Protection against price changes

Order Verification

For security purposes, we may need to verify certain orders:

  • First-time customers may require additional verification
  • High-value orders may be subject to review
  • Orders with different billing and shipping addresses may need confirmation
  • International orders to Canada may require additional documentation

Currency and Pricing

  • All prices are displayed in US Dollars (USD)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of purchase
  • All applicable taxes will be calculated and displayed at checkout

Shop Pay Benefits

When using Shop Pay, you enjoy:

  • One-click checkout for faster purchasing
  • Saved shipping and payment information
  • Order tracking across all Shop Pay merchants
  • Carbon-neutral delivery options
  • Enhanced security features

Sales Tax

Sales tax is calculated based on:

  • Your shipping address
  • Current tax rates in your jurisdiction
  • Product taxability in your state

Tax will be displayed separately at checkout before you complete your purchase.

Payment Failures

If your payment fails:

  • You will receive an immediate notification
  • Your order will not be processed
  • No products will be reserved
  • You may retry with a different payment method
  • Contact your bank if problems persist

Common Reasons for Payment Failure:

  • Insufficient funds
  • Incorrect card information
  • Card expiration
  • Daily spending limits
  • Bank security holds

Billing Information

Please ensure your billing information is accurate:

  • Billing address must match your credit card statement
  • Phone number should be current for verification purposes
  • Email address must be valid for order confirmations

Fraud Prevention

To protect our customers and business, we employ:

  • Advanced fraud detection systems
  • Address Verification Service (AVS)
  • Card Verification Value (CVV) checks
  • IP address monitoring
  • Order pattern analysis

We reserve the right to cancel any order that appears fraudulent.

International Payments (Canada)

For Canadian customers:

  • All prices are in USD
  • Your bank will convert to CAD at current exchange rates
  • Additional foreign transaction fees may apply from your bank
  • Customs duties and taxes are separate from product prices

Refunds and Returns

Refunds are processed according to our Refund Policy:

  • Refunds are issued to the original payment method
  • Processing time is 5-10 business days
  • Partial refunds may be issued in certain circumstances
  • Original shipping charges are non-refundable

Purchase Orders and Invoices

  • We do not accept purchase orders
  • Electronic receipts are sent to your email immediately after purchase
  • Invoices can be downloaded from your account dashboard
  • For tax purposes, save your email confirmations

Payment Disputes

Before initiating a chargeback with your bank:

  1. Contact our customer service team first
  2. We will work to resolve any issues promptly
  3. Most issues can be resolved without involving your bank
  4. Chargebacks may result in account suspension

Updates to Payment Policy

We may update this policy to reflect:

  • New payment methods
  • Changes in payment processing
  • Security enhancements
  • Legal requirements

Contact Us

For payment-related questions or concerns:

AMY SCENT LLC
1222 ATLANTIC BOULEVARD
SUITE 130 #1202
JACKSONVILLE, FL 32207
Email: sales@amyscent.com
Phone: (659) 298-1560

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed